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New to T-Mobile? Switching is easy Set up your device Using the app All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Learn how to use your device on another carrier or wireless provider's network.  This may also be known as SIM unlock, network unlock, or carrier unlock.

On this page:

 

What's a Device Unlock

  • Device Unlock lets you use your device with another carrier, for things like international travel or selling your device.
  • This is different from Domestic or International roaming, where you use a T-Mobile SIM/eSIM to access a different wireless provider's network.

Check unlock status & eligibility

Once your device is eligible, T-Mobile will automatically unlock the device within two business days if it supports remote unlock.

 

T-Mobile.com account

 
  1. Log into your T-Mobile Account and choose the Accounts page.
  2. Select the line you wish to unlock, then choose Check device unlock status.
  3. Under the device image, check if your device is eligible to be unlocked. Review Device Unlock Policy for a list of eligibility requirements.
 

T-Life / T-Mobile app

 
  1. Open the T-Life / T-Mobile app and choose the Manage tab.
  2. Select the line you wish to unlock. You may need to choose Manage all first.
  3. View the 'Device lock status' field. Select Device lock status for additional details.
    • Under the device image, view your progress toward device unlock eligibility.
    • Review Device Unlock Policy for a list of eligibility requirements.

Unlock your device

Make sure you are connected to the T-Mobile network or Wi-Fi, then select your device type and follow the steps. If your device isn't listed or the steps don't work, choose your device on the Devices page for unlock steps or Contact us for assistance

 

Apple iPhone

 
  • To view unlock status, select Settings > General > About. If Carrier Lock says No SIM restrictions, your iPhone is unlocked.
  • If you have a locked iPhone that's eligible, Contact us so we can submit the unlock.
 

Samsung

 
  1. From your list of apps, choose Settings > Connections > More Connection Settings.
  2. Select Network Unlock > Permanent Unlock, then wait for the unlock to complete.
  3. Restart your device.
 

Google

 
  1. Make sure you have a T-Mobile SIM inserted or T-Mobile eSIM setup on the device.
  2. Access the Play Store and download the T-Mobile Device Unlock (Pixel) app.
  3. Open the app and choose Check eligibility.
  4. Select Permanent Unlock, then wait for the unlock to complete.
  5. Restart your device.
 

Motorola

 
  1. From your list of apps, choose Settings > About Phone > Device Unlock.
  2. Select Permanent Unlock, then wait for the unlock to complete.
  3. Restart your device.
 

Motorola devices purchased through USCellular

 

Motorola device is saying it is SIM unlocked

If your Motorola device is eligible for a SIM unlock but the unlock doesn't complete, you may be able to refresh the unlock request.

Before you start

  • Make sure:
    • Your device is connected to Wi-Fi or the T-Mobile network.
    • Your device remains powered on during the refresh.

Refresh the unlock request

  • When the SIM Unlock message appears, tap the More options menu (⋮) in the upper-right corner.
  • Select Refresh.
  • Wait while your device checks for and downloads the latest SIM unlock information.
  • Follow any additional on-screen prompts.

What to expect

If the refresh is successful, your device downloads the SIM unlock automatically. Once complete, you can use your device with another compatible wireless provider's SIM card.

If the issue continues

  • Try the following:
    • Restart your device.
    • Verify you're connected to Wi-Fi or the T-Mobile network.
    • Wait a few minutes, then try Refresh again.

If your device still doesn't receive the SIM unlock, contact T-Mobile Customer Care for additional assistance.

 

LG

 
  1. From your list of apps, choose Settings > Network & Internet > Mobile Networks.
  2. Select Network Unlock > Continue > Permanent Unlock, then wait for the unlock to complete.
  3. Restart your device.
 

OnePlus

 
  1. From your list of apps, choose Settings > Wi-Fi & Internet > SIM & network.
  2. Select either Advanced or Network Unlock.
  3. Choose Permanent Unlock, then wait for the unlock to complete.
  4. Restart your device.
 

Device Unlock App

 

Some older Android devices have a Device Unlock app preinstalled.

  1. From your list of apps, choose Device Unlock.
  2. Select Device Unlock >  Continue and wait for the device to communicate with the server.
  3. Choose Permanent Unlock, then wait for the unlock to complete.
  4. Restart your device.
 

Other devices

 
  • Apple iPads, Apple Watches and Samsung Galaxy Watches are sold unlocked. 
  • Hotspots and some tablets require unlock code. Contact us to request an unlock code

Get help

  • Contact us if you can't find the app or settings to unlock your T-Mobile device, or if you get an error message when attempting to complete the unlock.
  • Not all devices are compatible with every wireless provider. 
  • If you've unlocked a T-Mobile device but can't get signal with another carrier, contact the other wireless provider for assistance.
  • If you're bringing an unlocked device to T-Mobile, check out our compatibility checker and signal troubleshooting.

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