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Start your personal data request.

Submitting a request to access or delete personal data we may have about you takes time—on your part and ours. Once your request is complete, you’ll hear back from us within 45 days.

Make sure you have access to the email address connected to your T-Mobile account

We automatically use the information saved in your T-Mobile ID settings for your data request. If you don’t have a valid email address, we won’t be able to process your request. Would you like to add or update your email now?

Edit your T-Mobile ID settings

Ways to submit a request

Use our online form  

Once you've confirmed you have a valid email connected to your T-Mobile ID, you're ready to take the next step.

Start online form

Call our Care team

Call a Care Representative to help you submit a request to access, delete, or correct your personal data. You’ll still need to provide an email address and verify your identity before your request can be completed.

1-800-937-8997

More information about data rights

Please review our FAQs or explore the following topics: