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Biometric Information

PRIVACY NOTICE

Effective: January 28, 2022

Overview

T-Mobile cares about your security and wants to protect you and us against fraud. T-Mobile and our contractors may legally use voice recording, ID scanning, and facial recognition technology to verify your identity and safeguard your personal information as part of our security and fraud prevention efforts. This notice describes our collection and use of biometric data for these security and fraud prevention purposes.

When we refer to “biometric data,” we mean information about your physical or biological characteristics (some states call these “biometric identifiers”) that identify you. Information like eye, hand, or face scans; fingerprints; and voiceprints may be considered biometric data if they are being used to identify you. The definitions of biometric data vary under different states’ laws. For example, some states’ biometric laws don’t apply to driver’s license photos. Photos of you are not biometric data, but biometric data can be made from processing the photo.

How we use your biometric data

When we scan your ID or take your photo, we may use the image to create a “biometric identifier.” We also read other information from your ID. We use this information to verify that your ID is real and to prevent fraud. We may compare your photo on the ID with: (1) the photos when you visit T-Mobile and/or (2) photos of persons that may have been involved in fraudulent transactions with T-Mobile or other companies with photos we have collected in the past. We monitor transactions for instances of fraud and may use related information, including biometric data, to protect T-Mobile and others.

Why we collect, share, and store your biometric data

When we scan your ID or take your photo, we may use the image to create a “biometric identifier.” We also read other information from your ID. We use this information to verify that your ID is real and to prevent fraud. We may compare your photo on the ID with: (1) the photos when you visit T-Mobile and/or (2) photos of persons that may have been involved in fraudulent transactions with T-Mobile or other companies with photos we have collected in the past. We monitor transactions for instances of fraud and may use related information, including biometric data, to protect T-Mobile and others.

Your privacy choices

You may decline to have your ID scanned or photo taken, but this may limit the methods by which we protect you and your account from identity theft.

If you grant consent for one-time use of your biometric data or revoke consent, we will delete the biometric data.

You may revoke your consent at any time by calling T-Mobile Customer Care at 1-800-937-8997 (or 611 if you are a T-Mobile customer) or by visiting a T-Mobile retail location.