Lost or Stolen Device Help

Share your screen with an Expert

Get guided support over the phone or while shopping in-store

For your security, personal info, tabs, and notifications are automatically hidden.
You can stop screen sharing at any time.
Experts can only see what’s on T-Mobile.com.
Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen.

By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the  T-Mobile Privacy Notice.

Next: Generate a code to share with your Expert

Share this code with your Expert

code

Once your code has been successfully entered by your Expert, this window will close and continue to the session.

Allow screen sharing with your Expert?

Personal and sensitive data is hidden for your security and privacy.

End your session?

Ending your session will stop sharing your screen, but will not end your call.

Your session has ended

Your screen is no longer being shared with your Expert.

You are already in an active session

Your code has expired

Generate a new one to share with your Expert.

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Lost or stolen device? We are here to help.

Please contact the Primary Account Holder

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